Refund policy

Overview All items at Soup.Objects are 3D printed and made-to-order in our Toronto studio. Because each item is crafted specifically for you, all sales are final. We do not accept returns or exchanges due to change of mind.

Damages & Defects Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery with photos of the issue. We will make it right by sending a replacement or issuing a refund. You generally do not need to return the broken item.

Cancellations You may request a cancellation within 24 hours of placing your order.

• If we have not yet started printing your item, we will issue a full refund to your original payment method.

• After 24 hours, or if production has already begun, we cannot accept cancellations.

Incorrect Addresses & "Return to Sender" Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

• For USA & International Customers: Due to strict cross-border customs regulations, packages returned to us from outside Canada cannot be recovered. Carriers (Chit Chats/Stallion Express) will dispose of these packages at the border. If your package is returned or disposed of due to an incorrect address, we cannot offer a refund or reshipment.

• For Canadian Customers: If a package is returned to us due to an incorrect address, we can reship it to you. You will be responsible for the cost of the new shipping label.